Kelly Tesauro is a Senior Practice Consultant at Zola Media. She has been working at Zola for three years and is in charge of client sales, marketing, and account management. She is a strong communicator and closer, getting to the essence of what is important to customers and addressing challenges and objectives head on.
Kelly continuously places high value on customer service. She enjoys checking in with clients, listening to their concerns and praises, resolving issues, and making recommendations to ensure they are making the most of the service or product. She has experience with relationship building during the sales process and maintaining the relationship thereafter. Her goals include: achieving a high level of sales productivity while providing clients with outstanding products and support, and growing and learning while enjoying her job and contributing to the success of the company.
What makes someone successful in a role like yours?
To be able to listen, ask the right questions, and then develop the best solution to meet the firm’s needs.
What motivates you?
Describe yourself in 3 adjectives.
Conscientious. Diligent. Honest.
What is your favorite quote?
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” -Maya Angelo
What is your favorite book?
Ken Follett, The Pillars of the Earth
What do you love most about your current role?
Listening to prospects/clients and developing a plan to meet their needs.